User experience is strategy, not design
User experience, when addressed appropriately, is an holistic endeavor. The emerging conversation of “cross-channel user experience” is redundant, because if you’re weren’t thinking cross-channel (and cross-platform, cross-device, etc. etc.), you were doing “user experience” wrong. As the holism of user experience becomes more broadly realized, something else becomes clear. Earlier this week, designer Jonathan Korman tweeted, in [...]
User Experience Design is Dead; Long Live User Experience
In a recent post where I argued that the biggest challenge the field faces is understanding how companies can sustainably and repeatedly deliver great experiences, a commenter wrote Bryan Zmijewski from Zurb commented, “UX Design doesn’t exist and designers have only tried to reinterpreted what great product designers, design thinkers and design managers having been [...]
The Frontier of User Experience
In the months I spent figuring out what was going to be my next move after Adaptive Path, I spoke with many folks about the transition. And in that process I began to realize something that I had never articulated. Up until a few years ago there was no better place to push the boundaries [...]
What does the user experience field have to say about social media?
In recent months, likely due to the rise of Twitter, potential clients of Adaptive Path have been asking more and more about social media, and how to respond to it. And while we have some definite ideas, one thing I realized is that the field of user experience has been oddly silent about how to [...]
Post-Ownership Society – Track That Meme!
I’ve been thinking about what I’ve termed, in my head at least, a “Post-Ownership Society.” This was spurred by an interview conducted of me on user experience trends 55 years into the future. One thing that’s clear is that the importance people associate with owning stuff will decrease. It will be supplanted by access, experiences, [...]
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