Three Questions for Scott Rosenberg, author of Say Everything

Scott Rosenberg’s been observing the blog scene for 10 years. I’ve gotten to know him over the last few years, and recently he’s been talking about nothing but blogs, as he’s just written Say Everything, a history and exploration of the genre.

I haven’t finished the book, but in reading it, I realized I had questions for Scott about his relationship to the form, and his reasons behind writing the book. I sent them to him, and he was kind enough to respond:

What was your motivation for writing this book? What did you hope to impart to readers?

First off, I’m a writer, and this looked like a big absorbing subject for a book that, inexplicably to me, no one had yet tackled.

I also felt there were stories to be told about the experiences of bloggers, particularly early bloggers, that are not only fascinating in themselves but of urgent and practical value to the hordes of people who are putting chunks of their lives out in public today via social networking.

Finally, I believe that the tech world — and the rest of our culture, when it views the tech world — has the equivalent of historical amnesia. We’re always starting over at year one. We don’t have much of a collective memory. And I thought it might be good to capture the stories SAY EVERYTHING tells while they’re still fresh.

You’ve been active in blogging since before the practice had a name. What was the nature of the researching and reporting you had to do, versus simply writing about what you had seen happen over the past 10 or so years?

Not sure if “active in blogging since before the practice had a name” is accurate: I was reading/following the form quite early, and wrote about it for the first time in 1999, but started my own blog in 2002, at a point when, I thought, I was quite late to the party.

Anyway: it certainly helped me that I wasn’t starting from scratch. The research involved (a) as many interviews as I could fit into the limited time I had (less than one year) and (b) reading all the online posts and pages relevant to the stories I wanted to tell. In a lot of cases this was rereading, to make sure my recollections hadn’t gone astray. I also tried to read as much as I could of the existing secondary literature — books, coverage of blogging, etc. The result is inevitably incomplete; I knew it was going to be, and concentrated my efforts on keeping the part that I *was* covering as accurate as I could.

In writing this book, what did you learn about blogging that you hadn’t realized before?

That turns out to be a tough question. When you write books the way this one was written, with a lengthy proposal that a publisher accepts and then a limited time to turn in a manuscript, most of the heavy thinking and learning actually takes place in the proposal part of the process, not the writing.

One thing I learned: The book is in part an argument for the value of blogs that do not have, or aim at, big audiences — blogs that are written primarily for yourself or a small group of friends/acquaintances. And I found that, though I was able to make this argument, making generalizations about this group was incredibly difficult. To the eyes of a journalist/storyteller, each blogger’s story is unique. So generalizing really calls for the tools of a social scientist — hard data, well-designed surveys, and so on. That’s something I couldn’t do. It’s a great opportunity for someone else.

Happy is as happy does

I’m a couple months late on this, but I finally got around to reading What Makes Us Happy?, a lengthy article on the Harvard Study of Adult Development, a remarkable longitudinal study that has followed a set of Harvard men for over 70 years. It’ll take you a while to plow through it, but the outcome is worth it. It offers a fascinating portrait into what makes people tick, and the characteristics that predict happiness and success, and those that suggest failure and misery. I was struck by how much of it is rooted in simple physical health. Anyway, set aside some time, and give it a whirl.

UX Week 2009 – $1,776 Independence Day pricing extended

For UX Week 2009, We’ve extended our $1,776 Independence Day pricing for another week, recognizing many people were gone over the holiday and might not have had a chance to use it. And, if you use the promotional code FOPM, you’ll get an additional 15% off, bringing the registration price to $1,510, which is nearly $1,000 off the full price of $2,495. At $1,510, that’s around $375/day, which is a remarkable price when compared to other similar events!

Main stage talks include:

  • Matias Duarte, Senior Director of Human Interface and UX at Palm
  • Sarah Jones, Tony Award winning playwright and performer
  • Scott McCloud, author of Understanding Comics
  • Genevieve Bell, Director, User Experience Group, Intel Digital Home Group
  • Temple Grandin, Best-selling author, Animals Make Us Human and Thinking in Pictures
  • Jesse James Garrett, Co-Founder and President of Adaptive Path
  • David Merrill, one of the creators of Siftables
  • Erin McKean, Independent lexicographer and dictionary evangelist
  • Martyn Ware, Sonic ID (and founder of the 80’s band, The Human League!)
  • Elizabeth Windram, Senior UX Designer & Bernhard Seefeld, Product Manager, Google Maps

    3 days of hands-on workshops include:

  • Good Design Faster with Rachel Glaves and Brandon Schauer of Adaptive Path
  • Noel Franus, Manager of the global identity practice for Sonic ID
  • Strategy Team of One with Henning Fischer of Adaptive Path
  • Content Strategy with Kristina Halvorson of Brain Traffic
  • Facilitation and Collaboration with Julia Houck-Whitaker of Adaptive Path and Sarah B. Nelson
  • Designing for Mobile with Rachel Hinman of Adaptive Path
  • Multitouch with Nathan Moody and Darren David of Stimulant
  • Michal Migurski and Tom Carden of Stamen
  • Making Things with Jared Cole of Adaptive Path
  • Tangible Thinking with Todd Wilkens of Adaptive Path

    So sign up today!

  • Do People Ever Tire of Being Wrong?

    Last April, there was a flurry of “news” coverage on concerns about Up, and whether it not commercial enough.

    Well, it has currently grossed more money than any other film this year (though Transformers 2 will blow past it soon. Still…)

    Is anyone going back to the “analysts” and upbraiding them for their shortsighted work? Is there any punishment, demerit, or other drawback to having been so wrong?

    Cities in film

    Watching a documentary on the gangster film, it got me to think about cities in film. What films depict the idea of the city really well; communicate the warp, weft, and flow of a metropolis. The types of movies that all my friends who are engaged in thinking about urbanism should see. Here’s the start of a list:

    Metropolis
    Though a soundstage picture, it must be acknowledged, in that it’s essentially a filmic treatise on the idea of a city, and is so phenomenally influential.

    Sunrise
    The lure of the city proves great for a country boy. Murnau’s films had palpable energy.

    The Naked City
    The first shot-on-location crime film of the sound era, it’s use of New York City milieus provides texture not found on soundstages.

    The Third Man
    The desiccated husk of wartorn Vienna exposes what cities are like when pushed to their extremes.

    Rear Window
    Because of the limits of its setting, I almost didn’t include this, but that setting is so distinctly and undeniably urban.

    High and Low
    Class bifurcation; seaminess and fun; a police procedural that turns over the rocks in Yokohama.

    Koyaanisqatsi
    Maybe cities aren’t all they’re cracked up to be.

    Blade Runner
    a.k.a. Metropolis 2. L.A. is as much of a character as any human (or replicant).

    Wings of Desire
    Thanks to angels, we get to peer into the minds of Berlin dwellers.

    Dark City
    The first 2/3rds of this movie are a brilliant reflection and commentary of urban life. The last 1/3rd is a mindless showdown.

    Run Lola Run
    Only in a city could you cover so much ground on foot. Also, the flash-forwards in passersby’s lives reveal more about urban life.

    I’m surprised, given massively expanding urbanism, no film in the last 10 years strikes me as suitable fodder. I’m sure there are flicks I haven’t seen, though, that would qualify…

    “Service Design” / “Customer Experience Design”

    In a recent post to Creativity Online, Jen Bove (who is a friend of mine) posits: “Service design, while often talked about in academia, is getting more and more attention from design companies and service providers, as the impact of experience design has been proven to increase customer satisfaction and brand perception.”

    And while I agree that the practice of service design is ascending (slowly), I’m dubious that the term “service design” is getting more and more attention, at least in the United States. In my recent trip to London, I visited with Chris Downs, one of the founders of Live|Work, the UK’s premier service design consultancy. In our conversation, we reached a supposition that the term “service design” has succeeded in the UK and Europe because there have been government-sponsored public sector service design projects which have demonstrated its value.

    In the US, our public sector is notoriously bad at supporting good design, so there’s been no public discussion of service design. In another conversation I had with Don Norman (who is currently obsessed with service design), he felt that the term would remain an academic one.

    For my blog posts at HarvardBusiness.org, I’m talking almost exclusively about service design, but I’ve never used that phrase. Instead, I use “customer experience”, the phrase that’s received traction in the US, and it’s variants “customer experience design” or just “experience design.”

    Movie review: Objectified

    I was hesitant to comment about Objectified, until I realized the people reading this blog are potentially interested in this documentary film about industrial design, directed by Gary Hustwit, who made the Helvetica.

    Sadly, the film is simply not worth seeing. I say “sadly,” because I think there’s demand for a smart film on this subject. In fact, there’s demand for smart films on a range of design issues. Objectified, though, is a surprisingly disappointing collection of talking heads. It’s a bloodless film that communicates little passion for design. Hustwit has no discernible point of view, and simply presents a bunch of voices that add up to nothing. And the most compelling voice (and the only one truly critical of the role of industrial design), Rob Walker, gets perhaps the least amount of screen time.

    I identified two primary flaws with the film.

    1. The subjects were boring to watch
    Unlike Helvetica, which had some quirky personalities and energy, the talking heads in this film were even-keeled energy sucks. The most obvious attempt at quirk, Karim Rashid, was simply insufferable.

    2. Trying to do too much
    It turns out “industrial design” covers so many potential topics, and Hustwit cruises over too many too fast. Whereas Helvetica had a remarkably narrow focus, Objectified touches on mass production, mass consumption, sustainability, interaction design, design processes, design as identity, and much much more.

    Pretty much the only coherent thing about the film is that male industrial designers have an… interesting… relationship to facial hair, and closely-cropped head hair. There’s something going on there, but I can’t quite figure out what.

    Behold the awesomeness that is UX Week 2009

    (and register before July 1 and get serious early-bird discounts!)

    Check out the schedule for UX Week 2009, and tell me that it’s not the best UX conference program around. From Tony-Award winning performer Sarah Jones, to austistic animal facilities design and author Temple Grandin, to director of UX on the Palm Pre Matias Duarte, we’ve got main-stage presentations that will inspire you. And then in the afternoons, workshops lead by a raft of industry leaders (including many of the brilliant folks at Adaptive Path) to give you hands-on skills that’ll level-up your game.

    I’ve put a fair amount of work into this program, and it’s exciting to see how it has come together.

    When you register, use the promotional code FOPM and get 15% off the registration price. Which is currently $2195, which is already $300 off the full price. And so 15% offa that means you pay only $1,866, which is less than $500/day, which is a damn fine price for such quality.

    Movie review: Anvil! The Story of Anvil

    Maybe it was because I was travel-tired when I saw it on the Virgin Atlantic flight to London, but the documentary Anvil! The Story of Anvil actually made me well up with tears. Most commentary on the film refers to it as “the real Spinal Tap,” and while there are similar moments of absurdity and tragedy (shouting matches with booking agents; way-undersold shows; Anvil’s drummer actually named Robb Reiner), there are also remarkably touching moments, largely centered around a couple of guys who simply won’t let go of a dream, no matter what shit life throws at them. Other themes include the importance of familial love and care; best friends who love each other no matter what; and the Jewish immigrant experience. Definitely worth seeing.