The new year brings some career news from me: I’m joined Snagajob, the leading marketplace for lightly skilled hourly work (think restaurant, retail, hotels), as their VP of Design.
This role strongly appealed to me for many reasons:
Orchestrating product and marketing into a single service experience. Most companies see marketing and product as distinct areas, which is a retrograde perspective beholden to a 20th century mindset. 21st century connected services should orient by customer journey, and that approach renders “marketing” and “product” as simply aspects of the broader service experience. My boss, Jocelyn Mangan, oversees both marketing and product, and my team delivers across both.
Building a marketplace. I love marketplace dynamics. Our marketplace has employers looking to hire and workers looking for work, and we’re looking at how we can do more to support their interactions.
The worker comes first. Talking to leadership at Snagajob before I joined, I found it reaffirming how clearly they stated that the company is “worker first.” Given our marketplace, it makes business sense: we need the job seekers to fill the roles that our employers pay us to staff. But I also believe it makes ethical sense, particularly in an economy where these lightly skilled workers are increasingly subject to inequality.
Building a presence in Oakland. I live in Oakland, and have wondered for years why more companies were establishing a presence here, instead opting to compete for the outrageous real estate prices and other costs of San Francisco. That is changing (thanks to companies like Pandora, VSCO, and 99 Designs), and I’m eager to help build a professional community in Oakland that reflects the residential community as well.
Speaking of building a presence, we are hiring in Oakland, two roles in particular – Senior/Lead Product Designer (for mobile) and Lead UX Researcher (this role could also be based in Richmond, VA). Reach out to me at Peter DOT Merholz AT Snagajob if you’re interested.