I forgot to mention that my HarvardBusiness.org column is on the same subject as my upcoming Adaptive Path Virtual Seminar, “16 (Mostly) Difficult Steps to Becoming a Customer Experience-Driven Organization.” I hope you attend! Use FOPM and get 15% off!
My Upcoming Virtual Seminar: 16 (Mostly) Difficult Steps to Becoming a Customer Experience-Driven Organization
(also published on adaptivepath.com/blog) Last October, I taught at UIE’s UI13 Conference. All teachers are invited to give an additional 90-minute presentation. In early September, I had my first child (my son, Jules), and that experience encouraged me to focus on what was truly important. I considered what was the most important presentation I could [...]