What Experience Design can learn from this week’s Top Chef
No spoilers for the first four paragraphs. This week’s episode of Top Chef was likely the best of the season, and definitely featured the most inspired and, according to the judges, delicious cooking so far. Chef Tom even said it was among the best single meals ever served on nine seasons of the show. How [...]
Musing on Managed Experiences
On our last day in California, we stopped to pee at Trees of Mystery, a roadside attraction showcasing redwoods, a gondola called the Sky Trail, and, of course, a gift shop. I remember visiting this over 20 years ago with my parents, the most vivid memories being the giant Paul Bunyan and Babe the Blue [...]
“Service Design” / “Customer Experience Design”
In a recent post to Creativity Online, Jen Bove (who is a friend of mine) posits: “Service design, while often talked about in academia, is getting more and more attention from design companies and service providers, as the impact of experience design has been proven to increase customer satisfaction and brand perception.” And while I [...]
Managing Experience Design Lessons from Top Chef‘s “Restaurant Wars”
OK. So I actually have two shows of which I’m an utter fanboy — BSG and Top Chef. Last night’s Top Chef was every season’s most anticipated episode, “Restaurant Wars.” The set-up is that you have two teams of 4 chefs, and they have 24 hours to come up with a restaurant concept, menu (with [...]
Quarter of a million
Back in February, it had 90000 views, but as of today, my slidecast (combination of slideshow with audio track) “Experience is the Product” has just passed 250000 views, making it the most popular slidecast on Slideshare (and the 7th most popular presentation). The next closest slidecast has 86000. I have no idea what so many [...]
Denver Art Museum’s technology-enabled experiences
At FOO Camp I met Bruce Wyman, the Director of Technology at the Denver Art Museum (He occasionally blogs on the Museum’s site.). For the past few years at UX Week, we’ve had museums (first in D.C., now in SF) share with us how they design for experience. Had I met Bruce a few months [...]
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