Suburbs and Cubicles
The cubicle farm strikes me as the real-world embodiment of the dehumanization represented in org charts. I’m reading Douglas Rushkoff’s Life, Inc., about the rise of corporatism. He mentions the flight to the suburbs (also mentioned in The McDonaldization of Society) and I wondered about the connection between the suburbs and the cubicle farm. Both [...]
As things get trickier, we need to get more human
Earlier, I wrote that the Information Age was simply an extension of the Industrial Age, as the introduction of computation further entrenched bureaucratic values. One key way that the Information Age differed from the Industrial Age was the development of complexification. Electro-mechanical things have a certain limit to just what they can do. Embed them [...]
I fucking hate organization charts
As I wrote in an earlier post, the most significant impediment to deliverIng great experiences is not design or execution or planning, but bureaucratic organizations whose values are anathema to human engagement. And one of my biggest frustrations is the assumption that because organizations operate this way now, they most always have and always will [...]
From Industrial/Information Age to Connected Age
I am endlessly frustrated by how we cling to 19th and 20th century paradigms for conducting business in the 21st century. When it comes to business, much of what we take for granted, which we assume to be just how things are, were actually purpose-built, beginning in the Industrial Age. Before then, you had a [...]
Breaking Free From the Iron Cage: Business in the Connected Age
Given the nature of my work, the lens through which I tend to look at things is about how can organizations deliver great experiences. Most people, when thinking about experience design, focus on execution — design and development. And while quality execution is crucial, it’s also the most straightforward element. It requires skill, talent, and [...]
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