“Service Design” / “Customer Experience Design”
In a recent post to Creativity Online, Jen Bove (who is a friend of mine) posits: “Service design, while often talked about in academia, is getting more and more attention from design companies and service providers, as the impact of experience design has been proven to increase customer satisfaction and brand perception.”
And while I agree [...]
Movie review: Objectified
I was hesitant to comment about Objectified, until I realized the people reading this blog are potentially interested in this documentary film about industrial design, directed by Gary Hustwit, who made the Helvetica.
Sadly, the film is simply not worth seeing. I say “sadly,” because I think there’s demand for a smart film on this subject. [...]
Behold the awesomeness that is UX Week 2009
(and register before July 1 and get serious early-bird discounts!)
Check out the schedule for UX Week 2009, and tell me that it’s not the best UX conference program around. From Tony-Award winning performer Sarah Jones, to austistic animal facilities design and author Temple Grandin, to director of UX on the Palm Pre Matias Duarte, we’ve [...]
More writing up at HarvardBusiness.org
The primary reason I’m quiet here and on the Adaptive Path blog is that I’m focusing most of my writing energies for my column at HarvardBusiness.org. Two things I’ve learned recently:
People like simple diagrams.
Saying anything positive about Microsoft is a sure-fire way to garner MS-hater comments and raise your page views.
Movie review: Anvil! The Story of Anvil
Maybe it was because I was travel-tired when I saw it on the Virgin Atlantic flight to London, but the documentary Anvil! The Story of Anvil actually made me well up with tears. Most commentary on the film refers to it as “the real Spinal Tap,” and while there are similar moments of absurdity and [...]
Lessons from Target’s ClearRx
Among the staples of my presentation about customer experience is Target’s ClearRx pharmacy system. It’s a great story of design making a difference. What’s more fascinating to me, though, is how such good design made it out into the world. Through reviewing explanations and interviews online, I pieced together some lessons of why it worked [...]
The First Blogger
Scott Rosenberg’s short video, The First Blogger, is an excellent example of how to engage and audience and build buzz for a book (in this case, his forthcoming Say Everything. It uses a topic that many potential readers would be interested in, and draws those folks into a little mystery.
Linkblog
- And the angel said unto him, stop hitting yourself!
March 4, 2010 | 8:34 amFunny.
- A new global visual language for the BBC’s digital services
February 22, 2010 | 2:24 pmTruly impressive work, and an impressive post detailing it!
- Talking Heads in Rome 1980
February 21, 2010 | 8:26 pmA series of 11 videos on YouTube of a 1980 concert. Sweet.
- Hot Pockets Ingredients
February 21, 2010 | 8:22 pmUm. An elegant poster of a disgustingly over-ingrediented “food”.
- The Birth of Cheap Communication (and Junk Mail)
February 21, 2010 | 12:07 pmFun, breezy take on the original “Victorian internet” – the British Postal System.
- Roger Ebert: The Essential Man
February 16, 2010 | 8:06 amHe might have no jaw, but Ebert has been as eloquent as ever of late (and quite the liberal activist!)
- Bing Maps Explore is pretty sweet
February 11, 2010 | 6:21 pmSadly, it requires Silverlight, but the functionality is fly. Check out the “Map Apps” (bottom of the screen). The Streetside Photos app draws geotagged photos from Flickr and applies them into the Street View. Pretty awesome.
- Ravens Coach Brian Billick Tackles Super Bowl XLIV : NPR
February 6, 2010 | 10:03 amAs we approach the Super Bowl, I found this interview about what a coach really does surprisingly informative.
- Henrietta Lacks: A Donor’s Immortal Legacy
February 6, 2010 | 10:02 amThis is utterly fascinating. Henrietta Lacks’ cervical cells are the world’s first immortal cells. I had never heard of HeLa cells before this interview with author Rebecca Skloot. Now I want to read the book.
- The Incredible San Fancisco Artists’ Soapbox Derby, 1975
February 4, 2010 | 8:00 am24 minute film about a truly delightful community endeavor. I don’t think SF has this kind of artist mojo any longer, but I’d love to see something like this Oakland, careening down Joaquin Miller Road.
- Paywalls, Blogs, Comments, Editing and Magazines: A Conversation with Paul Ford, Web Editor of Harper’s Magazine | The Awl
February 4, 2010 | 7:37 amIf you’ve followed ftrain for the past 10+ years, you already know that Paul Ford is among the smartest people on the internet. This conversation with The Awl about pay models for publishing and his experience at Harpers is a little precious at times, but worth a read.
- Interview with Bloom County creator Berkeley Breathed
February 2, 2010 | 8:12 amBloom County was among those key influences informing my sense of humor, including Monty Python, Hitchhiker’s Guide to the Galaxy, and Edward Gorey. This interview looks back to its creation.
- Axe Cop
January 31, 2010 | 9:52 pmSo awesome. And funny. The best comic ever written by a 5-year-old and drawn by his 29-year-old brother. I wanna Avocado Soldier t-shirt.
- Lost Landscapes of San Francisco 3 and 4
January 31, 2010 | 7:28 pmRick Prelinger collects archival, industrial, and found footage of San Francisco, and presents them as clips in front of live audiences. Delightful look at the city’s past.
- Roger Ebert’s best films of the decade
January 31, 2010 | 7:23 pmI’m a little late on linking to this. Historically, I’ve found Ebert to be far too forgiving a critic (he just loves movies too much and gives poor ones a pass), so I was surprised at how close his list is to mine (if I bothered to make one). Synecdoche, Me And You and Everyone We Know, even Juno.
- Taking Directions from Slime Mold
January 25, 2010 | 7:54 pmIf my colleague Kate Rutter were to have a spirit organism, it would be slime mold. Slime mold are bizarre, neither plant nor animal nor fungi, and they’ve become the poster species for self-organizing systems. Anyway, they can also design subway systems. Scroll down to listen to the piece about them.
- Where has all the popcorn gone?
January 24, 2010 | 4:20 pmThe folks on Chowhound have the same question I did the last time I went to the supermarket. Popcorn could become the next artisanal fetish.
- S.F.s Market Street changes as city evolves
January 23, 2010 | 8:07 amCarl Nolte does it again with an exploration of Market Street’s multiple personalities. The stretch between 6th and 9th is among the most depressing urban blights in the US.
- Online Dating: The 4 Big Myths of Profile Pictures
January 21, 2010 | 8:13 pmOKCupid.com is a dating site. OkTrends is where the people behind the site reveal insights discovered through statistical analysis of site behavior. It’s awesome.
- How to be a superstar bartender
January 18, 2010 | 8:39 pmExcellent set of explicit instructions for the basics of mixing drinks (measuring, shaking, stirring, twists, etc.)
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