16 Challenging Steps to Becoming an Experience-Driven Organization
I am speaking at UI13 in a couple of weeks, and have been mulling on what I should talk about. I’ve decided on a talk tentatively titled “16 Challenging Steps to Becoming a Customer-Experience-Driven Organization.” The point being, it’s a slog, and you ought to be prepared for it. The 16 steps come from our [...]
And Oskar Werner as Jules
Something I hadn’t realized until now is that Jules et Jim (perhaps my favorite Truffaut film) has been on my Tivo for two years now (don’t ask). I first saw the film in college, and what I remembered most was Oskar Werner’s remarkable performance. I didn’t recall if he played Jules or Jim, but watching [...]
Quality filmmaker documentaries on YouTube
While on family leave, I’m looking for things to watch and listen to, since I often have my hands full and cannot read. TiVo is moderately helpful, but I’m finding I need more, so I’ve been poking around looking for interesting things online. The best I’ve come across so far is “matt7773″’s collection of arts [...]
Jules Joseph Merholz
Among the challenging decisions new parents must make is the name of their child. It’s a lifetime commitment, and not something to be taken lightly.
We very quickly settled on his middle name, Joseph. It’s my dad and brothers’ middle name, and Stacy’s grandfather’s first name and brother’s middle name. So, a family name on both [...]
Where’s the Lester Bangs of Comics?
(I started writing this before the birth of our son. So the timing is a little off)
This weekend I devoured Reading Comics, a book of comics criticism by Douglas Wolk. (Thank goodness for the library — I would have felt like a schmuck had I paid for something I read so quickly.)
It was: okay. [...]
Stacy and I Have a Baby Boy
This morning, nearly 2 weeks before he was due, our son was born. (He doesn’t have a name yet (we’re still deciding), so we’re calling him Baby. We may still call him Razputin, his in utero name.)
Stacy amazed the staff with the speed of her labor — from water breaking to delivery was nearly exactly [...]
TED, The New New Media Brand
Over the past couple of years, I’ve been fascinated by the ascension of TED as a media brand. TED began in 1984, and for the longest time was an exclusive confab for the smarterati, overseen by its host, curator, and Buddha-figure, Richard Saul Wurman. Since 2003, TED has been run by Chris Anderson, who made [...]
Twitter has something Google doesn’t – immediacy
This is obvious, but it’s worth pointing out, because I think it will be the crux of how Twitter defines its revenue potential. Last week, I tried to find out where I could watch Obama’s acceptance speech. CNN.com had it chunked up (I’m guessing for advertisement views) and the MSNBC site had a bug such [...]
