Spurred by Jakob’s latest column on Six Sigma and usability, and my own experience with financial services organizations trying to introduce Six Sigma methods into their design processes, I asked the CHI-Web mailing list if Six Sigma applies to user experience work.
There have been some great responses (more informative than Jakob’s original essay). I call your attention to two:
Julie Jensen talking about utilizing Six Sigma in the usability processes at USAA.
Robin Jeffries discussing how it really does enable smart user centered design (at Sun, at least.)
This is great stuff, and I hope to hear more!
(I originally thought of titling this post something like “I don’t know if I like all this discussion around “Sex Smegma”, oh wait, it’s “Six Sigma”? Never mind” in some Emily Litella-like fashion, but that seemed too confusing.)